Returns and complaints

RETURNS

Do you want to return a product bought from us? You can do that by filling out a return form within 14 days of receiving the order. The items you are returning cannot be damaged or hold any signs of usage.

Please add the return form to the package (link below):

Return form

There is a possibility of returning the items directly to our address:

Hulajnoga.net

Dołowa 24 street

03-108 Warsaw, Poland

We will not accept COD packages.

You will be informed about the fund returns via email. The return is processed within 14 days from the moment of informing us about returning the item. The time might be prolonged until we receive the returned items.

Complaints

In case of receiving an incomplete or damaged item, you can submit a complaint.

In order to do so you have to fill out a complaint form:

Complaint form

Filled out and signed complaint form can be sent to this email address: store@hulajnoga.net

While not mandatory, attaching a couple of photos of the damage will greatly shorten the time taken to examine the complaint.

Please remember, that we have the right to demand to send us the damaged item for examination.

You can find more information about returns and complaints in: Terms and Conditions.